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Glossary · Technical SEO

404 error

Also called page not found

Reviewed 31 Oct 2026 By Madiha Fatima 3 min read Check it yourself: yes, free

3 min
Definition

A 404 error is the answer a website gives when someone asks for a page that does not exist. The number is the code the server sends back and the page you see is the message your site shows with it. Every broken link, deleted product and mistyped address ends in one, and each is a visit that went nowhere.

A few 404s are normal and harmless. The problem is a page that used to matter, has links or rankings and now returns 404 instead of forwarding to its replacement.

Short version: the page is gone and the visit went with it.
Why it matters for your business

A dead page is a lead
that never reaches you.

Someone found your old blog post in a newsletter from two years ago, or clicked a product link on a review site, or typed your address from a flyer. They arrive at a page that says nothing is here. Almost nobody retypes the address or hunts through the menu. They close the tab and your competitor gets the call. Every 404 with traffic behind it is a lead quietly walking out.

Search engines feel it too. A page that ranked and now returns 404 is removed from results, and the backlinks pointing at it stop counting for anything. When a report shows hundreds of 404s, the fix is rarely to build hundreds of pages. It is to forward the ones that mattered and let the rest go cleanly.

Example

A Shopify store retires a product
that a dozen blogs still link to.

What the store owner sees

The limited-edition linen apron sold out and was deleted from the catalogue. Tidy. The product page is gone and the collection looks current.

/products/linen-apron-sage → 404 Not Found
What Google sees

A page with links from gift guides and a hundred searches a month now returns 404. The store's own not-found page offers a search box and nothing else. A 301 to the new season's apron, or to the aprons collection, would keep the visitors and the link credit. The platform cannot guess that, so someone has to add the redirect when the product goes.

How to check it on your site

Four checks, no tools to pay for.

Tick each one as you go. 0 of 4 checked on your site.

  1. Open the Not found report

    In Google Search Console, choose Pages and look for Not found (404) and Soft 404. A short list of genuinely dead pages is fine. Old product pages, service pages or posts you remember are the ones to forward.

  2. Type a nonsense address on your own site

    Add /this-does-not-exist/ to your domain. A good result is a branded not-found page with a search box and links to your main pages. A bad result is a blank server page, your homepage loading as if nothing happened or a page that looks fine but has no way forward.

  3. Confirm it really returns 404

    Open the browser's developer tools (F12), choose Network and load that nonsense address. The status should read 404. If it reads 200, you have a soft 404 and Google will treat your not-found page as a real page.

  4. Click through your own site once a quarter

    Open your main pages and click every link in the footer, the menu and the service pages. Broken links to your own pages are the easiest 404s to fix and the most embarrassing to leave.

Related service

Finding and forwarding the 404s that matter is part of the technical audit in month one of the SEO service. Prices are on the price list, not on a call.

See the SEO service
Reviewed by Madiha Fatima, founder of 99creatix

Every entry in this glossary is written and checked by the person who runs the agency, reviewed at least once a quarter and dated. Last reviewed 31 October 2026.

Spotted an error or a term we are missing? Tell us and it is fixed within the week.

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Next step

Not sure which dead pages
are costing you?

Fifteen minutes with your Search Console. We will show you which 404s have traffic or links behind them, which ones to forward and which ones to leave alone, before you decide anything.